Refund policy

At Chilo Plunges, we take great pride in our plunges. We stand behind the quality of our products and are committed to ensuring your satisfaction. In the event that any parts of your plunge are not functioning correctly, we offer repair or replacement services subject to the terms of the Warranty.

SECTION 1 - RETURN PROCEDURE AND ELIGIBILITY

If you choose to return your plunge, please notify us within 30 days of receiving your item to initiate the return process. Please note, that custom builds each plunge to order, a 25% restocking fee and shipping costs will be borne by the customer.

To be eligible for a return, the plunge and all associated items must be returned in the same condition as received, unused, and in their original packaging. Proof of purchase in the form of a receipt is required for processing returns.

SECTION 2 - INITIATING A RETURN

To start the return process or for any further inquiries, please contact us via email at chiloplunges@gmail.com. Our team will guide you through the necessary steps and address any concerns you may have.

SECTION 3 - RETURN INSPECTION AND REFUND

Upon receipt of your return, we will thoroughly inspect the condition of the items. If the return meets our eligibility criteria and is approved, you will be refunded via your original payment method.

We will keep you informed throughout the return and refund process, ensuring transparency and clarity at every step.